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Shopping Information
At Electronic Parts Outlet, we ensure full transparency with our products. Each item in our shop is accompanied by one or more pictures displaying the manufacturer, model, shape, and condition of the product. If we stock multiple manufacturers for a particular component, this will be clearly mentioned in the product details. For example, if we show a Toshiba Transistor, you will receive a genuine Toshiba transistor—no substitutions or replacements will be sent.
We pride ourselves on offering “Old School Quality.” Our products are sourced from reputable, sometimes obsolete, manufacturers like Siemens, Philips, NCR, and others known for their high-quality standards. We do not sell any cheap Chinese products with copied labels or no labels at all. All our components are new, never used, and sourced from old stock (NOS).
NOS stands for New Old Stock. These are brand-new, unused components that have been stored for an extended period. Some NOS items may still have their original packaging. Over time, certain parts like silvered components may develop a black patina due to oxidation. This natural aging process does not affect the functionality and serves as an indicator of the component’s authenticity and history.
Ordering is simple and user-friendly:
1. Browse our extensive range of products.
2. Click the “Add to Cart” button next to your desired items.
3. Review your shopping cart by clicking on the cart icon at the top right of the page.
4. Adjust quantities or remove items as needed.
5. Click the “Order” button and follow the step-by-step instructions.
6. Agree to our terms and conditions in the third step to finalize your order in the fourth step.
7. Your order is only final after completing all four steps.
Shipping Costs:
• Standard shipping starts at €11, depending on the destination.
Delivery Times:
• Within the Netherlands: Typically within 24 hours if ordered before 16:00.
• Within Europe: Generally between 3 to 5 days.
• International: Delivery times may vary, typically between 1 to 14 days.
We strive to dispatch orders within 2 days. Orders placed before 16:00 are prioritized for next-day delivery.
We offer a 14-day cooling-off period during which you can return your purchase:
1. Assess the Product: You have 14 days from receipt to decide if you’re satisfied. The product should remain unused and in its original packaging.
2. Notify Us: Inform us within the 14 days by filling out our return form and emailing it to [email protected].
3. Return the Product: Pack the product securely, include the completed return form, and send it to:
Electronic Parts Outlet
Jacobshof 2
8603 GE Sneek
The Netherlands4. Refund Process: Once we receive the returned product, we will process your refund within 14 days. Please ensure you use a trackable shipping method to avoid loss during transit.
Note: Return shipping costs are typically the responsibility of the customer unless the product arrives damaged or defective.
If your product arrives damaged, please notify us within 3 days of receipt by emailing [email protected]. Provide a clear description and, if possible, photos of the damage. We will assess the issue and arrange for a replacement or refund as appropriate.
Your security is our priority. We outsource our payment processing to Mollie, a trusted and PCI DSS certified payment provider. Mollie ensures all transactions are secure and your data is protected on European servers under stringent security measures.
Our customer service team is available to assist you:
• Email:[email protected] or [email protected]
• Operating Hours: Monday to Friday, 9 AM to 5 PM
Feel free to reach out with any questions or concerns you may have.
As a consumer, you have the right to withdraw from your purchase within 14 days without providing a reason. This period starts the day after you receive all products. To exercise this right:
1.Notify us within 14 days by filling out the withdrawal form and emailing it to [email protected].
2.Return the product in its original condition and packaging within the next 14 days.
Upon receiving the returned product, we will process your refund promptly.
Yes, our terms-and-conditions outline important information regarding your purchase, rights, and our policies. We recommend reviewing them to ensure a smooth shopping experience.
Yes, we are interested in purchasing old or obsolete inventories from electronics companies and component stores, especially those with a long history. If you’re considering selling your stock or closing your business, please contact us using the contact form on our website.